Russel's Havens - Blog of Time

Team Mission and Vision

11/6/2021

Last summer, as I was coming up to speed in my new management position, Simon Sinek's Start with Why struck home for me. I realized that I would not be able to do anything worthwhile until I understood what this organization was about and where it could go, so I morphed the Why question into a mission statement and a vision statement, then I expanded the vision statement based on some other things I had read.

My team provides database management services for the Adobe Analytics organization. With feedback from my team, this is what I settled on.
Mission:
The Database Engineering team makes high velocity, high volume structured and semi-structured data available, accessible, and manageable so that Analytics components can reliably and performantly utilize business critical data assets. We use our passion for data, systems, and service with our deep data and systems knowledge to support ongoing and future data needs of Analytics engineering teams.
Vision:
Picture
Because of our systems, tools, and guidance, application engineering teams will be able to access their more easily, more scalably, and more performantly every year.
Change
We will manage data stores with continued focus on stability, performance, and scalability. To make this management available to every team, we will create and manage tools, document processes, and share our database expertise freely.
Values
We value service, responsiveness, attention to detail, and forward-looking technical vision.
Map
To get to our future state, we will need to do the following:

Document systems and processes
Find innovative ways to automate management of our systems, including such tools as infrastructure-as-code, service monitoring, auto-remediation, intelligent system analysis.
Understand and document the ways in which engineering teams currently use the team’s database systems.
Create tools to allow most data and database management to be easily self-serviced by engineering teams.
Educate ourselves on current and upcoming data, database and information systems technologies through constant formal and informal learning.

Challenge
Each Map item will require concerted team effort. Because each team member has a particular set of skills and responsibilities, individual efforts may look different, with different topics and technologies of focus. These differences, however, will mesh together as to all fit under the Database Engineering Team Mission.

My challenge going forward is to keep the mission and vision in mind as determine the projects we work on and the people we hire into the team.

Some New Learning: Management 101

10/31/2021

Data center 1

Last May, I embarked on a new series of professional learning adventures, taking over the management of the Analytics Database Engineering team in Adobe's Digital Experience division. I have read or listened to many management-related books as I have tried to wrap my head around the position and its responsibilities. Almost six months into the adventure, I am almost ready to share some thoughts.

For the moment, though, let me share a list of books that I have either read or listened to (or both) that have been incredibly helpful:

The First 90 Days
The Five Dysfunctions of a Team
The Effective Manager
Start With Why
Never Split the Difference: Negotiating as if Your Life Depended on It
Connect: Building Exceptional Relationships with Family, Friends, and Colleagues
Seeking SRE
Database Reliability Engineering
Nudge
The Making of a Manager

Each of these books has been incredibly helpful in one way or another. For example, The First 90 Days, The Effective Manager, and The Making of a Manager helped me to understand the basics of managing a team, including communication inside and outside the group (The Making of a Manager goes beyond these basics in so many ways--it's an amazing read).

Start With Why was crucial for helping me to pull together a vision of what the team (and my role in particular) is all about. Connect provides amazing insights into building deeper relationships. While less directly applicable (at least so far), Nudge is giving me other insights into working with people.

My favorite of these books, with the widest set of applications, is probably Never Split the Difference. After hearing Chris Voss talk, I can tell he is as unlike me as anybody can be, but the insights and perspectives shared in this book are as powerful as they are generally applicable.

On a more technical level, Seeking SRE and Database Reliability Engineering were great for providing insights into how the group should grow in the work being done (I've read Site Reliability Engineering, The Practice of System and Network Administration and Time Management for System Administrators in the past).

I will probably write something more substantive later about each of these influential books later.

I have started to read or listen to a number of other books which I hope to understand better as I mature in this new role:

The Essential Drucker
Leadership: Theory and Practice (by Peter Northouse)
Measure What Matters
Leading with Questions
Designing Your Work Life
Management 101
Kanban A Complete Step-by-Step Guide to the Basic Concepts in Kanban

As an academic practitioner in the Information Technology space, I love learning about the theories and principles behind anything I am working on. These books have been very helpful in my transition from Senior SysAdmin/Systems Engineer/DevOps Engineer/SRE/whatever to IT Manager.

On loss and connection

2/5/2021

It has been just over a month since I graduated. In some ways, I have been in that after-push shock that comes when you finish a long, time-consuming project. I find myself wondering what I am going to do on any given evening or Saturday, when I normally have been doing homework or dissertation writing. There are things to do, of course, and even things aligned with my degree work. For example, I need to edit a short, publishable version of my dissertation research--I wrote up the document with a BYU colleague last fall, but as he had not responded to my email over the break, I somehow lacked motivation.

On the other hand, I have started to feel the freedom of being done. I have been snowshoeing more this winter than ever before (even with the lack of snow and warm temps keeping me from the lower altitudes). I have been playing LotRO with my son. I have read more non-school books and taken more online technical training than any two or three of the last five or six years.

In an odd reversal, after 27 years of me going off to work every day, and my wife, Lisa, staying home with the kids, I am the one staying home, and she is the one going to work (she teaches "Major and Career Exploration" at a local charter school, UCAS). Working from home is amazing--it is so much easier to focus on heads-down work when not living in the open office environment. But after so many months, the disconnectedness is lonely. I meet with multiple people (teammates, internal customers, et al) per week, which is great. Still, I occasionally find myself chatting with coworkers well after the work is done, just for the joy of connecting with friends and touching base on life.

For the last couple of weeks, I've been feeling the need to connect to old friends from high school, etc., as well, and I've had several great conversations.

Then, last night, my manager called to tell me that a teammate, Spencer Tuttle, had unexpectedly passed away. 11 years ago, Spencer was my manager at Familysearch. A few years after I moved to Adobe, Spencer came over as well. When I switched to the Analytics SRE SE team a couple of years ago, Spencer was the well-entrenched, deeply knowledgeable senior guy on the team. I always felt particularly connected to Spencer, and, for better or worse, he was my go-to guy any time I had questions about what to do in this environment. Spencer could be grumpy about the history and politics, which was refreshing because I feel the same way, and also because he was amazing at taking those things in stride, always working for the best of the organization. Spencer was also a brilliant example of not letting the job crush you--he would get "powder flu" when the snow would fly, and was always doing things with his family. As a man of faith, I know that Spencer is not gone forever, though he is no longer here in this mortal life. He was, and is, a good man in all the ways that matter in life, and good men of that caliber are not as common as they should be. Spencer will be missed on many levels. My heart goes out to his family. When I was 20, I lost my younger brother, so I know something of that sort of loss.

So, how do you deal with loss and disconnection? I feel like I've been getting a bit of training on those topics. My natural man is a pure introvert--happy to hunker down at home, doing nothing, connecting to few. But as I have had to live with a natural seclusion, and as I have put active effort into connecting with people, I have realized that I am actually an ambivert. Though I enjoy the quiet, down times, I am energized by connecting with people. Teaching my SysAdmin class at BYU this fall was particularly therapeutic, though we were all socially distanced. Connecting with coworkers, even via Zoom, has been therapeutic. Calling old friends and reconnecting has been therapeutic. Playing video games with my son has been therapeutic. Working at my church calling, helping with the young men has been therapeutic.

I have a lot yet to mull over in this space, but I know that I must put more energy into my connections. Being connected means that at some time, there will be loss. My heart is aching for the loss of Spencer, my friend and teammate. But having that connection has made the experience meaningful. And that kind of meaning is core to our reason for being here in this life. I am grateful for the good people in my circle of family and friends. I look forward to reconnecting to hundreds of coworkers and old friends as we come out of our COVID-19-driven "personal haze," to quote Dolly Levi. And, to continue the quoting Dolly, "The future will be brighter than the good old days."

Some snowshoeing photos

1/1/2021

I have been snowshoeing up my regular hiking trails for the last few weeks, including today. Here are a few photos from those hikes--all taken on my cell phone (since my DSLR photos are not on this computer yet).

Today had one freaky bit: there looked to be a huge blood stain in the snow right in front of the Fourbay gate. If it's real, I would guess somebody killed a deer there--from the redness of the snow, at first I thought it might be paint or some kind of red stain, since that usually oxidizes and turns brownish-red pretty quickly. However, I suppose it could have been actual blood. If so, I think it must have been earlier this same day (though the cold could have preserved in an unusual way).

I started my hike around 4:20 pm, so there was the whole day for strange things to have happened, I suppose. Once I was past that strange scene, the trail and the evening were quite lovely, as can be seen in the last photo.

All work and no play...

1/1/2021

Life has been pretty busy for the last few years, with a demanding DevOps job at Adobe, working on a Ph.D. and teaching classes on the side (not to mention family and church work). I have had to find a few ways to diversify my downtime so that I could keep going. Photography and hiking are two of these (which should be obvious to anybody who has looked around this site). Reading and gaming are two others. Obviously, I have not had a lot of time to follow any of these activities too much, but I have wedged them into various slices of spare time. Each of these activities have been helpful in keeping my sanity during times of stress.

As a youth, most of my reading was in the fantasy literature of the 70s and 80s, and Tolkien's works were the bedrock of much of that literature. (I've always loved that in Ursula K. LeGuin's A Wizard of Earthsea, the name of a stone in the "true speech" is tolk--so fitting an homage.) I have added a lot of other types of literature to that list since them. Being a Japanese literature major for my undergraduate work certainly impacted that, but as much as it broadened my reading, it also deepened my reading. It provided a framework for analyzing what I read.

With these two aspects of my history, I have been a fan of Dr. Corey Olsen, the Tolkien Professor, for most of the last decade. My regular commute being about 45 minutes each way, I've had a nice time slot for wedging in his podcasts podcasts over the years. It has been fun delving deeper into Tolkien's works with Dr. Olsen. He does in-text analysis that helps to lend even more depth and meaning to these stories than I already had.

In particular, and have been following his Exploring the Lord of the Rings podcasts for several years. It's a deep-dive into the Lord of the Rings trilogy. And when I say deep dive, I mean that sometimes he only discusses one or two paragraphs in an hour-long conversation with his online followers. It's the kind of analysis that would drive my wife absolutely crazy, but which I love.

Without the commute this year (Adobe has had us working from home since last March), it's been hard to find time for these podcasts, but I still find time for one every so often (e.g. I was teaching on-campus [socially-distanced, of course] in Provo, so I had that commute for listening).

At the end of each episode of Exploring the Lord of the Rings, Dr. Olsen (and others) then go into the Lord of the Rings Online game and explore that created world. Imagine going into Middle Earth and wandering around like a fantasy archeologist--while being aware that this is a story. They get to talk about how the story is being told, and to try to unearth the history of the world, as found in the landscapes and structures. It's probably an odd stretch for a real-world scientist, but just plain fun for a lit major.

So, a few years ago, in addition to reading through a number of Tolkien works, I created LotRO account and started wandering around Middle Earth as well. I now have characters on both the Crickhollow and Landroval servers.
On Crickhollow:
Lengifbuck - a level 112 Man Hunter
Arvistir - a level 56 Elf Lore Master
Barmarvir - a level 34 Dwarf Champion
Curamil - a level 25 High Elf Warden
Stekrin - a level 21 Stout Axe Dwarf Guardian
On Landroval:
Nestor - a level 25 High Elf Hunter

As a youth, most of my reading was in the fantasy literature of the 70s and 80s, and Tolkien's works were the bedrock of much of that literature. (I've always loved that in Ursula K. LeGuin's A Wizard of Earthsea, the name of a stone in the "true speech" is tolk--so fitting an homage.) I have added a lot of other types of literature to that list since them. Being a Japanese literature major for my undergraduate work certainly impacted that, but as much as it broadened my reading, it also deepened my reading. It provided a framework for analyzing what I read.

With these two aspects of my history, I have been a fan of Dr. Corey Olsen, the Tolkien Professor, for most of the last decade. My regular commute being about 45 minutes each way, I've had a nice time slot for wedging in his podcasts podcasts over the years. It has been fun delving deeper into Tolkien's works with Dr. Olsen. He does in-text analysis that helps to lend even more depth and meaning to these stories than I already had.

In particular, and have been following his Exploring the Lord of the Rings podcasts for several years. It's a deep-dive into the Lord of the Rings trilogy. And when I say deep dive, I mean that sometimes he only discusses one or two paragraphs in an hour-long conversation with his online followers. It's the kind of analysis that would drive my wife absolutely crazy, but which I love. (Someday I hope to catch up to the live stream--right now, I'm up to early 2019.)

Without the commute this year (Adobe has had us working from home since last March), it's been hard to find time for these podcasts, but I still find time for one every so often (e.g. I was teaching on-campus [socially-distanced, of course] in Provo, so I had that commute for listening).

At the end of each episode of Exploring the Lord of the Rings, Dr. Olsen (and others) then go into the Lord of the Rings Online (LoTRO) game and explore that created world. Imagine going into Middle Earth and wandering around like a fantasy archeologist--while being aware that this is a story. They get to talk about how the story is being told, and to try to unearth the history of the world, as found in the landscapes and structures. It's probably an odd stretch for a real-world scientist, but just plain fun for a lit major. The world is absolutely gorgeous and impressively massive--after 3 years, I feel like I've only seen about half of it.

So, a few years ago, in addition to reading through a number of Tolkien works, I created LotRO account and started wandering around Middle Earth as well. I now have characters on both the Crickhollow and Landroval servers.

If you know me and happen to be in LotRO on one of those servers, you should reach out via LotRO IM and add me as a friend. I don't know many other people who play LotRO right now, other than my son, so it'd be a nice surprise.

As of 1/1/21 --
On Crickhollow:

Lengifbuck - a level 112 Man Hunter
Arvastir - a level 54 Elf Lore Master
Barmarvir - a level 35 Dwarf Champion
Curamil - a level 26 High Elf Warden
Stekrin - a level 21 Stout Axe Dwarf Guardian

On Landroval:

Nestor - a level 26 High Elf Hunter
Emmalith - a level 14 Man Captain
Ronivert - a level 12 Hobbit Warden
Athegn - a level 8 Beorning

PhinisheD!

12/26/2020

I certainly can't claim that clever title for myself--it came as a text message from my mentor, Dr. Colleen Ramos, when she knew that everything had been turned in. The last couple of years, and especially the last few months, have been bumpy enough that I couldn't allow myself to believe it until I got the final notification from Capella University earlier this week.

So, here I am. Now what? As my wife just said, "It's a no-school, no dissertation weekend. What are you going to do with yourself?" What, indeed. Part of me expects to pop into a chalk pavement picture for an outing in the country. Part of me wants to quietly bask in this success. Part of me wants to look for teaching or research positions in universities around me. Part of me wants to double-down on my current awesome job at Adobe. Part of me is already working out the publication of my dissertation data with Dr. Justin Giboney and thinking about my next research project.

Last week, I did some snowshoeing, and the Christmas lights always beg for photographic experimentation. For this week and weekend, I am enjoying some family time. My daughters, Rachel and Catherine, work work in tech support jobs in the SLC area and have come down to spend the week with us. My son is between his last two semesters at UVU and is applying to grad schools all over the world. My wife is enjoying a break between semesters for her teaching job at UCAS. I am okay with a small pause here. Time will tell how things may change, but for the moment, I am just enjoying the quiet moment (though anybody who knows Rachel knows that quiet moments with her around are few and far between--let's call that a "zest for life").

Dissertation...done?

12/14/2020

I've been working through the IT PhD program at Capella University for a little over 5 years. A year and a half ago, I passed my Comprehensive Final Exam and started working on my dissertation with Dr. Colleen Ramos. Last spring, just before COVID hit everywhere, I collected my research data. Since August, I have been editing and rewriting the dissertation to please my committee, the School of Business and Information Technology reviewers, and the Capella publication reviewers. It has been a very long slog.

My dissertation was approved by the publication reviewers and my committee last week. Everything has been sent in to the dean's office (either by me or by Dr. Ramos). Now, I just wait for Capella University's bureaucratic machinery to cross all the Ts and dot all the i's.

It's a bit of a soft landing for what feels like a big push to get everything done. Maybe by the end of the week (and for sure by the end of the month), I hope to officially have that PhD. But for now, I'm just tired. And hopeful that I really am done.

Local summer hikes

8/15/2020

Working from home has bought me about an hour-and-a-half of commute time back every day, and I still feel like I work the same number of hours--just hours that actually help my company instead of the big oil companies. One of my personal therapies is to get out into the mountains (as can be seen throughout this site).

Here are a few photos from some my recent local hikes, mostly in Payson Canyon, Santaquin Canyon and Pole Canyon, the three canyons nearest to my home. I tend to go early in the morning or right before sunset, so the light can be challenging for photography, but these places are not very high, so I go during the coolest times of the day. My wife is convinced that I will fall off a cliff or get eaten by a bear sometime. I tell her that I generally don't go where the cliffs are dangerous, and I'm too noisy to surprise a bear. I'm more likely to be eaten by a mountain lion. Somehow that doesn't comfort her. I'm not sure myself how I will exit this life, but nobody gets out of this place alive, so maybe those are as good ways to go as any. At least the views are nice.

Winding down the PhD work

7/24/2020

As is obvious, I have been pretty tied down with work, my doctoral program, family, etc. for some time. I am hoping to defend in the next couple of months. Then, I think, "maybe I'll... try some of that life Tony was telling [Steve] to get."

Hikes in Santaquin and Payson Canyon have been sanity-savers for me this year.

Europe: Late Spring/Early Summer

7/28/2018

Adobe gives a sabbatical month after 5 years of service, which I passed a couple of years ago, so I had to use it before I lost it.

I have always wanted to go to Europe, and now that my kids are grown, I was able to go there with my wife. We flew to London in late May, then went on a 7-day cruise on the Sapphire Princess, which took us to Belgium (Zeebruge and Ghent), Denmark (Copenhagen and Roskilde), Sweden (Helsingborg) and Norway (Oslo)--all of which were amazing. After the cruise, we stayed in Windsor for 2 days, then in a hotel in Slough for 3, from which we visited London and Oxford. It was amazing, and physically challenging for this computer-desk-bound geek: nearly every day, we walked for most of the day, and when we weren't walking, the sitting was causing my muscles to lock up. A small price to pay, in my opinion, for a great opportunity to visit places I had long dreamed about.

True to form, I am still working through the small mountain of photos that I took. Here are a few (getting me up to Helsingborg). I'll have to post more later. (And I'll post a bunch to Flickr, etc.).

Author

Russel is a mid-career IT guy with an academic interest in log and data analysis, a professional interest in monitoring and management systems and programming languages, and personal interests in family, photography, reading, and the outdoors.

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